Shasama Fermetures

Emergency service for a roller shutter in Paris and Île-de-France

01 87 66 40 33
Google Reviews5.0
Technician diagnosing a stuck residential roller shutter
  • Available 24/7We handle immobilised roller shutters, including at night, on weekends and on public holidays.
  • Target arrival within 20 minutesThis timeframe depends on technician availability, your area and traffic conditions.
  • 24 years of experienceWe are experienced in repairing manual, electric and solar roller shutters.
  • Free quoteWe present a quote before any repair or replacement.

When a roller shutter stays stuck open, closed or partway, the goal is first to secure the area, understand the fault and restore closure without putting the household at risk. Shasama Fermetures steps in to diagnose the motor, curtain, strap or crank, winding shaft and controls before proposing the right return to service.

SHASAMA Fermetures serves Paris and Île-de-France. Our technician diagnoses the fault, makes the shutter safe and returns it to service when its condition allows.

Is your shutter stuck? Talk to us at 01 87 66 40 33.

Breakdown service for continued closure in Île-de-France

A roller shutter stuck open leaves your home exposed, and one stuck closed can block light or access to a room. We qualify the situation from the call to prioritise the intervention.

On site, the intervention separates temporary making-safe from a durable repair so as not to restart a dangerous or unstable cycle.

Some repairs require a specific part. In that case, we make the shutter safe and schedule the permanent repair.

This breakdown service is part of our roller shutters for residential windows and openings.

Make safe, diagnose and return to service

Qualifying the shutter's position, the blockage and the immediate risk.

Isolating the power supply before handling the motor or the control.

Diagnosing mechanical and electrical causes.

Priority return to service when the state of the equipment allows it.

Temporary making-safe when the durable repair needs a part to be ordered.

Quote presented before replacement or definitive correction.

In every case, we present a quote before replacing a part or carrying out the work.

Common roller shutter faults

The shutter position, the sounds it makes and its response to the controls provide initial clues. However, only a precise inspection can confirm the fault.

  • Faulty motorisation or controls

    The shutter no longer responds, stops during travel or operates irregularly.

  • Damaged slats or misaligned curtain

    One or more slats leave the guide rails. The curtain rubs, tilts or no longer moves correctly.

  • Damaged strap or winder

    The strap is broken, badly worn or wound incorrectly. The manual shutter then becomes difficult or impossible to operate.

  • Faulty crank, universal joint or gearbox

    The crank turns freely, offers abnormal resistance or no longer drives the shaft.

  • Broken curtain fasteners

    The shaft turns but no longer drives the curtain. The curtain may also remain detached inside the box.

  • Jammed winding shaft

    The curtain winds unevenly, stops partway or remains completely immobilised.

Our breakdown solutions

After diagnosis, a targeted intervention for a shutter that works reliably again.

  • Making the closure safe : Securing the opening before any handling of the mechanism.
  • Replacing the motor or capacitor : Electrical fault-finding and replacement of the part at fault.
  • Repairing or replacing the strap/crank : Restoring manual operation.
  • Unjamming and realigning the shaft or rails : Restoring smooth guidance.
  • Restoring and testing the control : Checking the remote, the control point and the full cycle.

We diagnose wired, radio, solar and connected motor systems. Our technicians work in particular on Somfy, Simu, Bubendorff, Nice, Becker et Profalux, as well as other brands. Repair nevertheless depends on three factors: the motor reference, component compatibility and parts availability.

How does a breakdown service work?

  1. 01

    Call

    You describe the fault and the level of urgency.

  2. 02

    Making safe

    We stabilise the shutter and remove the immediate risk.

  3. 03

    Diagnosis

    We check the motor, curtain, shaft and control before acting.

  4. 04

    Quote

    You approve a clear quote before any repair.

  5. 05

    Repair or making safe

    We restore operation or make it safe when a part has to be ordered.

  6. 06

    Full cycle test

    We check the up/down cycle safely.

Why entrust your emergency repair to SHASAMA Fermetures?

  • 24 years in the trade

    We know roller shutters and the different closure systems.

  • Always available

    We respond 24/7, including on public holidays.

  • Target arrival within 20 minutes

    This timeframe varies with our availability, your area and traffic conditions.

  • Quote approved before work

    We explain the work and its price before the repair.

  • 5.0/5 on Google

    67 customer reviews on Google.

  • Based in Paris 11e, Paris 13e et dans le 93

    Our locations make it easier to travel throughout Île-de-France.

How much does a roller shutter breakdown service cost?

The price is quoted because the fault, the part involved and the type of shutter change the intervention. The quote is presented before any repair.

Call-out and diagnosis

From 78 €

Unblocking and return to service

From 49 € TTC

Repairing slats, the curtain or fasteners

From 68 € (slats) · 188 € (curtain)

Repairing a strap, winder, crank or winch

From 118 € HT (strap) · 148 € HT (crank)

Adjusting or repairing the shaft and guides

From 118 € HT

Repairing or replacing the motor and control

From 197 € (Bubendorff) · 287 € (Somfy)

Why a quote before repair?

A stuck roller shutter may only need to be repositioned. It may also require a new part or a second visit.

The quote separates immediate making-safe from the permanent repair, so you know what work is planned before accepting it.

  • Nature of the fault (motor, curtain, strap, shaft...)
  • Type of shutter: manual, wired, radio or solar
  • Part involved: motor, capacitor, strap or crank
  • Temporary making-safe or durable repair
  • Parts to order and site access
  • Access conditions
  • The duration of the intervention
  • Whether temporary making-safe is required
Request a free quote

Where do we work?

Our teams serve Paris, Île-de-France, Hauts-de-France and Reims (51). View all coverage areas

To complete your project:Roller shuttersRenovation roller shutterTraditional roller shutterRoller shutter repairRoller shutter motorisationRoller shutter installation

Frequently asked questions about emergency repairs

My roller shutter is stuck. What should I do immediately?
Do not force the crank, curtain or control, as this could make the fault worse. Keep children away from the area. If you notice a burning smell, electrical noise or overheating, switch off the circuit if you can do so safely. Then contact a professional.
My motorised shutter no longer responds. What could be causing it?
There are several possible causes. The problem may come from the power supply, the control or the remote-control batteries. A pairing fault, motor failure or mechanical blockage may also prevent movement. The diagnosis checks each component before any part is replaced.
Do you work on renovation and traditional roller shutters?
Yes. We repair renovation and traditional roller shutters, whether manual, electric or solar. The repair method varies according to access to the box and the mechanism configuration.
Which motorisation brands do you handle?
We diagnose all types of motorisation, whatever the brand. We work in particular on Somfy, Simu, Bubendorff, Nice, Becker et Profalux, as well as other brands. Repair or replacement remains subject to motor compatibility and parts availability.
Which area do you cover?
We work in Paris and throughout Île-de-France. We repair roller shutters in homes and business premises.
Can the repair be completed in one visit?
Yes, when we identify the fault and have the required part. Access to the mechanism must also allow the repair. If a specific part must be ordered, we make the shutter safe and then schedule the permanent repair.
How much does a roller shutter emergency repair cost?
The price depends on the fault, the shutter type and the part involved. Access conditions may also affect the cost. We present a quote before any repair or replacement.
How can I prevent the fault from recurring?
Clean the slats and guide rails regularly. Remove leaves, dust and other obstacles that may obstruct the curtain. Never force a shutter that resists. Unusual noise, irregular movement or a misaligned curtain should be inspected before the shutter jams completely.
SMS confirmation: a Shasama technician is on the way
Rapid response

Need an intervention?

An operator on the line, a technician at your door. Available 24/7.

01 87 66 40 3301 87 66 40 33Request a quote
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